Privacy Policy

1. Definitions

• "Personal Data" — any information that can directly or indirectly identify a natural person, including but not limited to name, date of birth, national identity number, address, email address, phone number, payment details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" — hkg88, which determines the purposes and means by which Personal Data is processed.
• "Data Processor" — a third party that processes Personal Data on behalf of hkg88 under a contractual obligation and subject to our written instructions.
• "KYC" — Know Your Customer: identity verification procedures carried out to comply with international Anti-Money Laundering (AML) standards.
• "Cookies" — small text files placed on your device by hkg88 or its authorized technology partners to enable platform functionality and analytics.
• "Platform" — the hkg88 website at https://hkg88.cam and all associated services, features, and content.

2. Data We Collect

hkg88 collects the following categories of personal data from Members and prospective Members:

3. How We Collect Your Data

We collect your personal data through the following channels:

3.1 Direct Interactions

Data you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or responding to promotional communications.

3.2 Automated Technologies

When you access the Platform, our servers automatically record technical data including your IP address, device identifiers, and browsing behavior. We use cookies and similar tracking technologies (detailed in Section 7) to facilitate this collection.

3.3 Third-Party Sources

We may receive data about you from third-party identity-verification providers, fraud-detection agencies, payment processors (including Indonesian banking partners such as BCA and BRI), and publicly available databases used for AML screening purposes.

4. Purpose of Processing

hkg88 processes your personal data only for the following defined and legitimate purposes:

• Account Management: Creating and maintaining your Member account, verifying your identity, and enabling you to use Platform features
• Transaction Processing: Facilitating deposits and withdrawals in IDR through your preferred Indonesian bank or e-wallet
• Legal and Regulatory Compliance: Meeting our obligations under international AML legislation, KYC requirements, and our gaming license conditions
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, money laundering, underage gambling, and multi-account abuse
• Customer Support: Responding to your inquiries, resolving disputes, and improving the quality of our support services
• Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and enforcing self-exclusion or deposit limits as requested
• Platform Improvement: Analyzing usage data to optimize platform performance, game selection, and user experience for Indonesian Members
• Marketing Communications: Sending you promotional offers, bonus notifications, and event updates — subject to your marketing consent status

We will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Legal Basis for Processing

hkg88 relies on the following legal grounds when processing your personal data:

• Contractual Necessity: Processing required to enter into or perform our contract with you (e.g., creating your account, processing bets and payments)
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations, international licensing conditions, and tax reporting obligations
• Legitimate Interests: Processing carried out to pursue hkg88's legitimate business interests — including fraud prevention, platform security, and service improvement — where these interests are not overridden by your fundamental rights
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing

6. Data Sharing & amp; Disclosure

hkg88 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where strictly necessary and under appropriate data-protection safeguards:

6.1 Payment Service Providers

To process deposits and withdrawals, we share relevant financial data with your chosen Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers act as independent data controllers for their own services and are bound by their own privacy policies.

6.2 Identity Verification Partners

We engage accredited third-party KYC and AML screening providers to verify your identity and screen against international sanctions lists. These providers process your identity documents and biometric selfie data solely for verification purposes under strict contractual confidentiality obligations.

6.3 Game Technology Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and PG Soft — may receive your account identifier and session token to facilitate game-play. These providers do not receive your full identity or financial data and are bound by data-processing agreements with hkg88.

6.4 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of hkg88, its Members, or the public.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of hkg88's business, your personal data may be transferred to the acquiring entity. We will notify affected Members of any such transfer and the applicable privacy terms before the transfer takes effect.

7. Cookies & Tracking Technologies

hkg88 uses cookies and similar technologies to enable core platform functionality, enhance your experience, and gather analytics data. The categories of cookies we use are described below:

You may control cookie settings through your browser preferences. Disabling strictly necessary cookies will impair core Platform functionality, including the ability to log in and place bets. Disabling analytics or marketing cookies will not affect your ability to use the Platform.

8. Data Retention

hkg88 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with international AML record-keeping requirements
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, for financial audit and regulatory compliance purposes
• KYC Documents: Retained for five (5) years following the end of the business relationship, or longer if required by a specific regulatory instruction
• Support Communications: Retained for three (3) years from the date of the interaction, to support dispute resolution and quality assurance
• Marketing Preference Records: Retained indefinitely as proof of consent or opt-out status, updated each time your preference changes
• Technical and Usage Data: Retained in anonymized or aggregated form for up to twenty-four (24) months for analytics purposes

Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymized. Where deletion is not immediately possible due to backup or archiving systems, the data will be isolated and protected from further active processing until deletion is completed.

9. Security Measures

hkg88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard TLS 1.2 or higher protocols
• Data Encryption at Rest: Sensitive data stored on our servers, including identity documents and financial records, is encrypted using AES-256 encryption
• Access Controls: Personal data is accessible only to authorized hkg88 personnel who require access to perform their job functions, governed by role-based access control (RBAC) policies
• Two-Factor Authentication: Administrative access to systems holding personal data requires multi-factor authentication
• Regular Security Audits: We conduct periodic penetration testing and vulnerability assessments carried out by independent security firms
• Incident Response Plan: In the event of a data breach that poses a risk to your rights and freedoms, hkg88 will notify affected Members and relevant authorities within 72 hours of becoming aware of the breach
• Staff Training: All hkg88 personnel with access to personal data receive mandatory data-protection training on an annual basis

10. Your Data Rights

Subject to applicable law, you have the following rights regarding your personal data held by hkg88. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered account username. We will respond within thirty (30) calendar days.

Please note that some rights are subject to limitations where processing is required for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims. We will always explain the basis for any limitation when responding to your request.

11. Minors and Age Verification

The hkg88 Platform is strictly restricted to individuals who are at least 21 years of age. We do not knowingly collect or process personal data from persons under the age of 21. Age verification is a mandatory step in the KYC process, and we reserve the right to request additional documentary proof of age at any time.

If hkg88 discovers that personal data has been provided by a person under the age of 21, we will immediately suspend the associated account, void any transactions, and permanently delete the personal data in question without undue delay. If you believe a minor has registered an account on hkg88, please contact us immediately at [email protected].

12. Third-Party Services and Links

The hkg88 Platform integrates third-party services — including game engines from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and PG Soft — and may contain references to external resources. hkg88 is not responsible for the privacy practices of these third-party providers. We encourage you to review the privacy policies of any third-party service you interact with through the Platform.

Game providers that operate live dealer studios or RNG game servers may process anonymized session data for the purpose of game integrity verification, jackpot calculations, and RTP certification. Such processing does not involve your full personal identity and is governed by contractual data-processing agreements between hkg88 and the respective provider.

13. International Data Transfers

As an international online gaming platform serving Members primarily in Indonesia, hkg88 may transfer your personal data to servers and service providers located outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place, including contractual data-transfer agreements incorporating standard data-protection clauses equivalent to international best practice.

By using the Platform and providing your personal data, you acknowledge that your data may be transferred to and processed in countries outside Indonesia where data-protection laws may differ from those in your country of residence. We take all reasonable steps to ensure your data remains protected to the standard described in this Policy regardless of where it is processed.

14. Amendments to This Policy

hkg88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When material changes are made, we will notify registered Members via email and display a prominent notice on the Platform at least seven (7) days before the revised Policy takes effect. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the changes, you must discontinue using the Platform and may request account closure by contacting [email protected].

15. Contact & Data Enquiries

For all privacy-related enquiries, data rights requests, or concerns regarding this Policy, please contact our Data Protection team using the details below. All contact information is provided as plain text only and is not a clickable link.

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request – [Your Username]"
• Response Time: Within 30 calendar days for formal data rights requests; within 24 hours for general privacy enquiries via live chat
• Support Hours: 24 hours a day, 7 days a week (WIB, UTC+7)

We are committed to resolving all privacy concerns promptly and transparently. If you are dissatisfied with our response to a data rights request, you may escalate the matter to the relevant data-protection supervisory authority in your jurisdiction.